Support

We're a small team, and we read every message. Whether it's a question about your sensor, the app, your subscription, or anything else about Eivi — get in touch and we'll help.

Email us

The fastest way to reach us is by email: hello@eivihealth.com. We aim to reply within one working day, Monday to Friday. If your question is about something time-sensitive — like a sensor that has stopped working mid-programme — say so in the subject line and we'll prioritise it.

Help us help you faster

Where it's relevant, include: the email address you signed up with, your phone model and whether you're on iPhone or Android, when you applied your sensor (and a photo if you can), and a screenshot of anything unexpected in the app.

Before you write

The answer to many common questions — about the sensor, the programme, pricing, and shipping — is on our FAQs page.

Privacy and your data

For anything related to your personal data — access requests, deletion, or questions about how we handle health data — email privacy@eivihealth.com or read our Privacy Policy.

A note on medical questions

Eivi is not medical care, and our support team can't give medical advice. If you have a health concern, please speak to your GP or pharmacist. We're always happy to help with questions about the programme itself.